WHAT WE DO

Helping you achieve business success

Reopsys works with early and mid-stage software companies in the Silicon Valley and beyond. We provide strategic management consulting services that help you establish or expand your traction in the market, fill the Product Management gap in your organization on an interim basis, help manage critical customer relationships and innovate your frontend with our UX design so your customers like using your apps.

Clients invite us in for a variety of reasons:

Strategic Management Consulting

A compelling product or product idea and a top notch team to execute, doesn’t always spell market success. Many times applications can struggle to gain market traction because they lack a clear strategy to tie the product roadmap to a well defined market. Too many good competing feature ideas can make it difficult to make the necessary tradeoffs for success. Managing by committee may creep in leading to indecision which can often hold development hostage. On any given day the engineering team may not have good idea what to build. They struggle with ever changing requirements and a moving target for success. You may end up not hitting your release dates or putting out a version that just misses either way you open the door for competitors to attack.

This is where we can help. We are strategic management consultants specializing in enterprise software. We’ll work with your team to set a clear direction to win market traction based on our 5 key factors for market success. We give you an outside objective set of eyes with the experience to assess where you are and understand where you want to be.

This is not business consulting as usual. We focus on fast time to market. Using our agile Rapid Results™ customer focused approach, we adapt quickly to your situation to come up with a plan of attack that drives market success for your product with greater speed and reliability. Learn more about our Strategic Management Consulting

Interim Product Management Services

Overloaded Product Management Team?

Is your Product Management team overloaded? At many mid-stage software companies they are. Critical tasks that need to be accomplished fall through the cracks. One of the biggest victims of overload is communication. Designs, reviews, issue triage and resolution, Transfer of Information (TOI) out to key internal stakeholders and sales post mortems in from lost prospects – are all key points of communication that can make you more successful in the market. But no some are or will fall through the cracks.

No Product Management Role?

Or like many early stage companies, you may not even have a specific product management role, someone to advocate for the product. Everyone might be throwing their 2 cents in to manage the product; sales, marketing, PS and engineering. Each with their own uniquely colored view of market needs. When this happens your customers may not get the release they envisioned. The result? Missed expectations and lost credibility with your all important reference base. And if it happens more than once, the door is now open for competitors – you know, the ones that lost the original deal – to come in and take the business away.

Product Management is where the rubber meets the roadmap! Bring us in as your interim Product Manager to take on those tasks that are falling through the cracks. Sales Post Mortems and TOIs are important tools to keep your product on the road to success.

And if there’s currently no Product Management role, we can work with your team to make sure the execution of the release meets customer expectations so your app can win as much market traction as possible. And when your team’s ready to take over we’ll seamlessly pass the baton. We can even help you hire the right product management resources to keep the momentum going.

Our experience includes an almost decade-long tenure at Oracle managing products and strategy in competitive categories with a lot at stake. We have the experience, objectivity and customer focus to quickly understand your situation, roll up our sleeves and fill your Product Management gap to bring you greater market success.

UI/UX Innovation Consulting

The user’s experience working with an application is really where the rubber meets the road. It’s the sizzle that sells the customer. Poor UX design can be the greatest source of frustration for users and leads to lost sales opportunities, lost customer references and worse, customers moving to competitor products. New applications run the risk of moving so fast to get something out the door that user experience design is left for a future enhancement that never comes. More mature products often suffer from stale UIs that were developed in another era.

Software that annoys users reduces productivity. That’s why both users and executive sponsors believe 41% of IT projects fail to deliver business value, according to CNET.

How do you solve the problem? Engineering, while capable of producing just about anything, focuses on solving difficult technical challenges, employing development best practices and keeping on schedule. Without a strong voice from your Product Manager, however, this often does not translate to an optimal UI or user experience. What can be worse: asking users what they want and getting a laundry list of requirements almost all of which will be “high priority” features. They fall victim to the “Oh wouldn’t that be cool if…” syndrome – little help in determining the best way to design an application.

This is where we can help. We have the expertise and experience to review your user interface and user experience design to get at the core of the problem. Our discovery methodology allows us to cut to the heart of what users really need. We can then provide you with realistic enhancements that’ll give your application the sizzle that sells and turn your users into happy referencable customers.

We’ve solved these and other challenges for our clients. We give you an outside objective set of eyes with the experience to assess where you are and understand where you want to be. Using an agile customer focused approach, we adapt quickly to your situation to come up with a plan of attack that solves the problem with greater speed and certainty.

Customer Management

Is pressure building from your customer base to either get a release or major patch out the door? Are customer fires spiraling out of control? Does it feel like you’re taking one step forward but two steps back? These are all symptoms of an erupting customer crisis. The pressure to deliver can deteriorate product quality as development rushes to meet unrealistic deadlines and starts to throw code over the wall. Sales suffers from a loss of referencable customers and demoralized employees start looking for more stable career opportunities – putting the entire product’s viability at risk.

We understand how painful this predicament can be. We work with our client’s senior management to develop and execute a plan to relieve the pressure and get the product back on track. A plan based on a realistic view of resources, time and product challenges. We lead the turnaround effort and act as a buffer between our clients and their customers, a trusted third party. We set the appropriate expectations with customers and then deliver on those promises.

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